Effective Date: 15 May 2025
Privacy Policy & Safety
At Carefex.com, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website.
Who We Are
Our website address is https://carefex.com. We are a platform dedicated to connecting individuals with care providers and institutions, both locally and globally.
Information We Collect
We may collect the following types of personal information:
- Personal details (e.g., your name, email address, phone number)
- Booking and service information you provide via forms or inquiries
- Comments and messages you submit through the site
- Technical data, including browser type, IP address, and usage statistics
- Media uploaded by users (images or documents)
Comments
When visitors leave comments, we collect the data shown in the comment form, the visitor’s IP address, and browser user agent string to help with spam detection.
An anonymized string (hash) from your email address may be shared with the Gravatar service. After your comment is approved, your profile picture may be visible publicly alongside your comment. See Gravatar’s privacy policy: https://automattic.com/privacy.
Media Uploads
If you upload images to the website, please avoid including embedded location data (EXIF GPS). Visitors to the site can download and extract such data from uploaded media.
Cookies
We use cookies to enhance your experience. These include:
- Comment cookies: Save your name, email, and website for future comments (1-year duration).
- Login cookies: Set when you log in to remember your session and preferences (2 days to 2 weeks).
- Post-edit cookies: Used when you edit or publish content (expires after 1 day).
- Functional cookies: Enable essential site functionality and security.
You can manage or disable cookies in your browser settings.
Embedded Content
Articles or pages may include embedded content (e.g., videos, images, or external links). This content behaves as if you visited the original external site. Those sites may collect data, use cookies, or track interactions if you’re logged into their services.
How We Use Your Information
We use your information to:
- Provide and manage our care service platform
- Process bookings and facilitate communication between users and care providers
- Improve the functionality, usability, and security of our site
- Send relevant updates, offers, or support information
Data Protection Measures
We take your data security seriously:
- SSL encryption ensures secure transmission of data
- Access to personal data is restricted to authorized staff only
- We do not sell or share your data for marketing purposes without consent
Who We Share Your Data With
If you request a password reset, your IP address will be included in the reset email.
Your information may also be shared with third-party services like payment gateways or spam detection tools — only when necessary for operation or security.
How Long We Retain Your Data
- Comments and their metadata are stored indefinitely to recognize follow-up comments automatically.
- User accounts: We store profile data as long as your account remains active. Users can view, edit, or delete their personal information at any time (except usernames).
Your Rights Over Your Data
If you have an account or have left comments, you may request:
- A copy of your personal data
- Erasure of your data, unless we are required to keep it for legal, security, or administrative reasons
Contact us at support@carefex.com to exercise these rights.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. Some third-party services may also process data outside the UK or EU in compliance with data protection laws.
Safety
Safety Guidelines for Carefex.com
At Carefex, your safety and trust are our top priorities. Please follow these recommended guidelines when using our platform:
1. Verify Provider Credentials
- Ensure that care providers have the necessary qualifications and certifications.
- Request references or reviews from previous clients when possible.
2. Conduct Initial Meetings in Public Spaces
- Arrange the first meeting in a public place or via a secure video call.
- Avoid sharing your home address until you’re confident in the provider’s credibility.
3. Communicate Through Secure Channels
- Use Carefex.com’s messaging system to maintain a record of all communications.
- Be cautious if someone insists on moving the conversation to private email, text, or apps.
4. Discuss and Agree on Terms Clearly
- Clearly outline expectations, availability, services, and fees before starting.
- If necessary, create a simple agreement to prevent misunderstandings.
5. Report Suspicious Activity
- If you feel uncomfortable or suspect fraudulent activity, contact us immediately at support@carefex.com.
- We take reports seriously and aim to ensure a safe environment for all.
6. Protect Your Personal Information
- Do not share sensitive details like financial info, passwords, or personal ID numbers.
- Always use our secure platform features for communication and transactions.
7. Emergency Preparedness
- Keep an emergency contact list accessible.
- Inform a trusted friend or relative about scheduled care appointments or in-home visits.
By following these safety practices, you contribute to a safer and more reliable community on Carefex.com.
For help or concerns, please contact us at support@carefex.com.
Contact Us
If you have questions about this policy or your data, please contact:
Carefex Support Team
Email: support@carefex.com
Website: https://carefex.com
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